Terms & Conditions
Please read these terms carefully before using Holidra.
1. Booking Policy
- • Minimum booking duration is 2 hours
- • Bookings must be fully paid before confirmation
- • Check-in and check-out times are strictly enforced
- • Extra time used will be charged accordingly
2. Payment Policy
- • Payments must be made via Holidra Paybill (Royal Lux)
- • Cash payments are not allowed
- • Bookings are confirmed only after payment
- • Full price breakdown is shown before payment
3. Commission Policy
- • Holidra charges a 12% commission per booking
- • Users can view total amount, commission, and payouts
- • Commission is automatically deducted
4. Cancellation Policy
- • 24-hour bookings: cancel up to 24 hours before
- • Hourly bookings: cancel up to 30 minutes before
- • Late cancellations incur a 50% penalty
- • Same rules apply to hosts
5. Refund Policy
- • Refunds depend on cancellation timing and complaints
- • Refunds available if property is not as described
- • Processed within 3–7 working days
6. Time Usage Policy
- • Booking time starts exactly at check-in
- • Guests must vacate on time
- • Late checkout incurs extra charges
- • Early check-in is not guaranteed
7. Host Responsibilities
- • Provide accurate listing details
- • Upload real and updated photos
- • Maintain cleanliness and safety
- • Be available for communication
- • Violations may lead to suspension
8. Guest Responsibilities
- • Respect property and house rules
- • No damage or illegal activities
- • Do not disturb neighbors
- • Do not exceed guest limits
- • Violations may lead to penalties
9. Cleaning Policy
- • Properties must be cleaned before every booking
- • Bedsheets must be changed
- • Cleaning window must exist between bookings
- • Poor cleanliness may lead to removal
10. Reviews & Ratings
- • Users can review after bookings
- • Reviews must be honest and respectful
- • Fake or abusive reviews may be removed
11. Communication Policy
- • Users may communicate via chat or phone
- • Communication must remain respectful
- • Harassment is strictly prohibited
12. Safety & Security
- • Hosts must provide a safe environment
- • Guests are responsible for belongings
- • Holidra is not liable for loss or misuse
13. Listing Accuracy
- • Listings must reflect actual property
- • Misleading listings will be removed
- • Repeated violations lead to bans
14. Wallet & Withdrawals
- • Hosts can withdraw earnings
- • Timelines and limits may apply
- • Full transaction history is available
15. Booking Management
- • Hosts can accept or reject bookings
- • Hosts must respond promptly
16. Notifications
- • Users receive booking and payment updates
- • Notifications via app, email, or SMS
17. Customer Support
- • Support available via website
- • Call Me Now feature available
18. Dispute Resolution
- • Holidra reviews disputes
- • Final decision is made by Holidra
- • Users must cooperate
19. Account Suspension
- • Accounts may be suspended or banned
- • Reasons include fraud or policy violations
20. Platform Usage
- • Users must use platform responsibly
- • Bypassing payments is prohibited
- • Violations lead to penalties